If you have a query in relation to YUKÕ Toyota Car Club, please browse the below questions to see if the information is of help to you.
You can contact our support team by e-mail:
General enquiries: Support@yuko.toyota.ie Membership enquiries: Memberships@yuko.toyota.ie
or in an emergency by phone: 016 918 816
Office Hours 9am - 5pm Monday - Friday
Afterhours (Handles immediate booking issues only). (Monday - Friday) 5pm - 10pm (Saturday - Sunday) 8am- 10pm
Accident + Emergency 24/7 Roadside Assistance: +353 16373632
Please find our member manual by clicking HERE
City living often means high costs and high emissions, and travelling around can be difficult with crowded roads and few parking spaces. Our solution? A Toyota Hybrid shared car ready to go when you are. As a member of YUKÕ Toyota Car Club you’ll have access to a car parked nearby whenever you need it, making city mobility simple and environmentally friendly all at great value for money. And, as we take care of tax and insurance, fuel & parking, you can drive worry-free.
Anyone between the ages of 22-70 We accept automatic and manual licenses You must hold a full drivers license for at least 24 months Most international licenses are accepted, however there are a few exceptions due to insurance reasons. Check it out with Memberships@yuko.toyota.ie If you have a non-eu license and have been a resident in Ireland for over 12 months you will need to exchange your license for an Irish license or apply for an Irish drivers license. Please find more information on this here
Yes, as long as the additional driver is a verified member of Yuko Ireland they can drive the vehicle as long as they have the permission of the member booked on to the vehicle. Split the cost with your friends! :)
Yes! We create tailored packages for corporate clients looking for longer term car hire with exclusive acess to vehicles, making staff traffle hassle free and cost efficient. Please get in touch at Yukosales@yuko.toyota.ie for more information.
Our cars are located in Dublin! Check out our locations map!
If you have any suggestions on where you’d like to see a YUKÕ drop us an email: Support@yuko.toyota.ie
If you are unable to find your vehicle at the start of your journey, you can easily locate it using your app. Simply click on the current journey section of the app and click find my vehicle. This will open up a map and walk you to your car.
Your YUKÕ vehicle can be unlocked using the mobile app or by tapping your smartcard linked to your account onto the blue box on the drivers' side of the windscreen. You will see this in the current journey section of your app. You will see a green light appear and the doors will unlock. To lock the vehicle you can use the mobile app again or tap your card on the blue box again and you will hear the doors lock. Hit end journey on the app to ensure you are not charged a late fee.
Please note: Your vehicle needs to have signal in order to be opened with the app, if parking in a place with no signal please make sure you have your smartcard with you.
A hybrid combines a petrol engine with an electric motor, powered by a battery which the car charges for itself. You never have to plug it in. Every time you use the brakes, ‘regenerative braking’ recharges the batteries.
All of our cars on the fleet are Hybrid. Below is a list of our cars / vans and specifications.
Yaris - Automatic, Smart card entry, Sat Nav, Reverse camera, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense
Corolla Hatchback - Automatic, Smart card entry, Sat Nav, Reverse camera, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense, Heated seats
Corolla Saloon - Automatic, Smart card entry, Sat Nav, Reverse camera, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense, Heated seats
Corolla Touring Sports - Automatic, Smart card entry, Sat Nav, Reverse camera, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense, Heated seats
Toyota C-HR - Automatic, Smart card entry, Sat Nav, Reverse camera, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense, Heated seats
Toyota Pro Ace LWB - Manual, Smart card / app entry, Sat Nav, Reversing sensors, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense
Toyota Pro Ace City - Manual, Smart card / app entry, Sat Nav, Reversing sensors, Full Bluetooth and online connectivity, In- car communication with YUKÕ support, Safety sense
There could be a few reasons why you will see this message. This may be due to you not having a payment method attached to your account. You can re-add a payment method by clicking on the account section of your app. then Add payment card.
If a previous payment did not go through you will need to contact email@example.com to clear your balance.
If your drivers license has expired you will need to update this in the account section of your app.
Our maintenance teams refuel the YUKÕ vehicles on a regular basis. After heavy use, from time to time the fuel might be low. If you are low on fuel during your booking and need to refuel, there is a fuel card located in the driver side sun visor or glovebox. You will find the pin for this in the current journey section of your app. Only Circle K garages will accept this fuel card. Remember to enter the Reg and Millage each time, the reg can be found on the fuel card and you can find the millage on the vehicle's odometer. All of our passenger cars take petrol, and all vans take diesel please remember when refueling or you will be charged for the drainage charge.
Your YUKÕ can be parked for free in any public parking space, in the Dublin City Council territory.
Please return the vehicle onto the same street you picked it up from at the end of your booking.
If you can’t return it onto the street you picked it up from please park it on a nearby street (Within a 5 minute walk away).
You must be legally parked 24/7. Beware not to park in taxi ranks, bus lanes, private spaces, loading bays, clear ways or take up 2 spaces. The clampers will have a field day.
In the event of your YUKÕ being clamped due to any of the above, you will be charged for the removal of clamp plus a €25 YUKÕ admin fee.
Not at the moment. You must return the car where you picked it up from. Failure to do so will result in a penalty of €100 as it creates problems for the next member.
Circle K garages accept our fuel cards. They will not be accepted in any other station so please bear this in mind or you will have to pay for the fuel yourself. View all Circle K garages that accept fuel card here : https://www.circlek.ie/service-station/site-locator/
Yes available for both Android and ios. Simply download the app and sign up in minutes!
You can cancel your booking for FREE up to 3 hours prior to your booking start time. If you cancel within 3 hours of your booking start time there is a €25 fee.
Please contact support to suspend your account for the time you don’t need it. When you’re ready to YUKÕ again, give customer support a buzz to reactivate your account. Email: Support@Yuko.Toyota.ie
You must be aged between 22 – 70 years to drive a YUKÕ.
No! :) You will only pay for what you use!
Yes in most cases, however there are a few exceptions for insurance reasons. Check it out with firstname.lastname@example.org
The hire cost is debited to the card on your account 3 hours before your bookings start time. When you bring back a vehicle early, you will still be charged for the full length of the original booking made. If you travel more than 50km you will be charged per Km at the applicable rate.
Our prices start at €9 per hour or €58 a day. Before you confirm your booking you will be shown the trip charge.
At the end of your journey, the in car technology will work out how far you’ve traveled which you will then be charged for. You get 50km free fuel every single day and only 25c per km after this! If you need to refuel you can use the fuel card provided. Check out our Pricing Page for more info!
Toll charges are the member's responsibility, if unpaid they will be issued to the members account with an additional admin fee.
Speeding fines will be re-issued in the members name and forwarded to the driver in question.
- As we all know the cars are shared amongst other members too. Please keep that in mind and leave the cars how you’d like to find them.
- Smoking or transporting pets within a YUKÕ is not allowed and carries a fine of €200.
- Please do your best to leave the cars clean, free of litter, and don’t forget to pick up your belongings. There is a €50 penalty if a vehicle is left excessively dirty.
- And remember to turn off all lights and close all windows when you’ve finished using the car. Any action that results in the vehicle going flat carries a €50 penalty.
- You always leave automatic cars in Park (P)
- Click End Journey at the end of your trip to avoid a €50 late penalty.
- Unpaid Eflow charge €10 per toll.
We’re here for you to contact immediately so we can give you the best advice of what to do and put a plan together for whatever may be needed, such as vehicle recovery. Phone Yuko Emergency Support: 016 918 816
If your accident occurs outside of our office hours and the car needs to be recovered you can call our 24/7 roadside assistance team on: +353 16373632
Should you be at fault for the accident, you’ll have to pay an excess as per our current terms and conditions. If the other party is at fault, YUKÕ Toyota Car Club’s fully comprehensive insurance will cover the cost.
There is an insurance excess of €1850. The driver is responsible for the first €1850 of damage caused to the vehicle, this is charged to the member's account immediately after incident. If the damage ends up being less than €1850 you will have the difference refunded to you.
All YUKÕ Toyota Car Club cars are covered by roadside assistance policy, so if you break down, contact our road side assistance team on +353 16373632 and they will sort everything out. Should this happen, please stay with the vehicle and let our support team know. Email: Support@yuko.toyota.ie