FAQ in relation to YUKÕ Toyota Car Club
  1. FAQ
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FREQUENTLY ASKED QUESTIONS

GETTING STARTED

City living often means high costs and high emissions. Travelling around can be difficult with crowded roads and few parking spaces. Our solution? A Toyota Hybrid shared car ready to go when you are. As a member of YUKÕ you’ll have access to a car parked nearby whenever you need it, making city mobility simple and environmentally friendly all at great value for money. And, as we take care of tax and insurance, fuel & parking, you can drive worry-free.

Verification can take up to 48 working hours. 

Anyone between the ages of 22-70. We accept automatic and manual licenses.  You must hold a full driver’s license for at least 24 months. Most international licenses are accepted, however, there are a few exceptions due to insurance requirements. Check it out with Memberships@yuko.toyota.ie. If you have a non-EU license and have been a resident in Ireland for over 12 months, you will need to exchange your license for an Irish license or apply for an Irish driver’s license. Please find more information on this here.

Click the hamburger menu in the app and scroll to “My Account”. Here you will be able to update your member details, licence, and payment method.

No, you cannot add your own insurance to the booking. Toyota’s fully comprehensive insurance is included in the booking cost.

Yes, once they are a verified member of YUKÕ Ireland, they can drive the vehicle if they have the permission of the member booked on to the vehicle. Split the cost with your friends!

Yes! We create tailored packages for corporate clients looking for longer term car hire with exclusive access to vehicles, making staff travel hassle free and cost efficient. Please get in touch at Yukosales@yuko.toyota.ie for more information.

Our cars are located across Dublin! Check out our locations map! If you have any suggestions on where you’d like to see a YUKÕ drop us an email: Support@yuko.toyota.ie.

A hybrid combines a petrol engine with an electric motor, powered by a battery which the car charges for itself. You never have to plug it in. Every time you use the brakes, ‘regenerative braking’ recharges the batteries. All of our YUKÕ’s are hybrid and travel in electric mode 80% of the time. 

This may be due to you not having a payment method attached to your account. You can re-add a payment method by clicking on the account section of your app, then Add payment card.

If a previous payment did not go through, you will need to contact support@yuko.toyota.ie to clear your balance.

If your driver’s license has expired, you will need to update this in the account section of your app.

You can cancel your booking for FREE up to 3 hours prior to your booking start time. If you cancel within 3 hours of your booking start time, there is a €25 fee.

You can contact our support team by e-mail

General enquiries: Support@yuko.toyota.ie 

Membership enquiries: Memberships@yuko.toyota.ie

or in an emergency by phone: 016 918 816

Office Hours 9am - 5pm Monday - Friday

Afterhours (Handles immediate booking issues only). (Monday - Friday) 5pm - 10pm (Saturday - Sunday) 8am- 10pm

Accident + Emergency 24/7 Roadside Assistance: 1800-741-700

MAKING A BOOKING

Once you are an approved member you will be able to make a booking n the app. Select the date/time and model you would like and the locations available will populate on the app. 

All our cars are keyless and powered by Bluetooth. Please ensure you have your Bluetooth and Location Services turned on, on your phone. At the beginning of your booking, please click “start journey” on your app in the “current journey” section. A lock and unlock icon will appear on the screen and can be used to access the car throughout your trip. 

If you are unable to find your vehicle at the start of your journey, you can easily locate it using your app. Simply click on the current journey section of the app and click find my vehicle. This will open a map and walk you to your car.

You can extend your trip in 30-minute intervals on the app. If you need help with this or require an extension of a day or two, our support team can help you do so.

Please report any damage or uncleanliness in the car at the beginning of your trip. This can be done on the app by clicking the question mark in the top right-hand corner of the screen. 

Yes, you can travel the island of Ireland. 

  • As we all know the cars are shared amongst members. Please keep that in mind and leave the cars how you’d like to find them.
  • Smoking or transporting pets within a YUKÕ is not allowed and carries a fine of €200.
  • Please do your best to leave the cars clean, free of litter, and don’t forget to pick up your belongings. There is a €50 penalty if a vehicle is left excessively dirty.
  • Remember to turn off all lights and windows when you’ve finished using the car. Any action that results in the vehicle’s battery going flat is a €50 penalty.
  • You always leave automatic cars in Park (P).
  • Click End Journey at the end of your trip to avoid a €50 late penalty.
  • Make sure to leave more than ¼ tank of fuel after booking.
  • Do not leave the car on a one-way trip. Leave it back to the station you picked it up from. A penalty of €100 would be charged. 

Your YUKÕ can be parked for free in any public parking space, in the Dublin City Council territory.

Return the car to the street you picked it up from. If there is no parking on this street, please leave the car within a 5-minute walk from the station. 

REFUELLING

Our maintenance teams refuel the YUKÕ vehicles on a regular basis. After heavy use, the fuel might be low. If you are low on fuel during your booking and need to refuel, there is a fuel card located in the driver side sun visor or glovebox. You will find the pin for this in the current journey section of your app.

Only Circle K garages will accept this fuel card. Remember to enter the reg and mileage each time, you can find the mileage on the vehicle's odometer. All our cars take petrol, and all vans take diesel. Please use the correct fuel or you will be charged for the drainage charge.

Circle K garages accept our fuel cards. They will not be accepted in any other station so please bear this in mind or you will have to pay for the fuel yourself. View all Circle K garages that accept fuel card here: https://www.circlek.ie/service-station/site-locator/

PAYMENTS 

No, you will only pay for what you use!

The hire cost is debited to the card on your account 3 hours before your bookings start time. When you bring a vehicle early, you will still be charged for the full length of the original booking made. If you travel more than 50km, you will be charged per km at the applicable rate.

Our prices start at €9 per hour or €58 a day. Before you confirm your booking, you will be shown the trip charge.

At the end of your journey, the in-car technology will work out how far you’ve traveled which you will then be charged for. You get 50km free fuel every single day and only 25c per km after this! If you need to refuel you can use the fuel card provided. Check out our Pricing Page for more info!

Toll charges are the member's responsibility, if unpaid they will be issued to the members account with an additional admin fee. Please do not forget to pay for electronic tolls such as the M50 toll. If you are unfamilar with how to pay for it, please follow this link:  https://www.eflow.ie/tourist-rental-information/

Speeding fines will be re-issued in the members name and forwarded to the driver in question.

There is an insurance excess of €1850. The driver is responsible for the first €1850 of damage caused to the vehicle, this is charged to the member's account immediately after incident. If the damage ends up being less than €1850 you will have the difference refunded to you.

ACCIDENTS

We’re here for you to contact immediately so we can give you the best advice of what to do and put a plan together for whatever may be needed, such as vehicle recovery. Phone YUKÕ Emergency Support: 016 918 816.

If your accident occurs outside of our office hours and the car needs to be recovered, you can call our 24/7 roadside assistance team on: 1800-741-700.

Should you be at fault for the accident, you’ll have to pay an excess as per our current terms and conditions. If the other party is at fault, YUKÕ Toyota Car Club’s fully comprehensive insurance will cover the cost.